The Melody Shop: terms, policies, guarantee
The Melody Shop can accept payment only by Visa, MasterCard,
Discover and American Express credit cards.
While the logistics of international shipments are being studied,
at this time The Melody Shop is accepting orders for
shipment to U.S. addresses only.
All orders are shipped by UPS from The Melody Shop's
warehouse located in the Midwest. Orders for items in stock will
usually be delivered within four working days to any address in the
continental U.S. for just $3, and within 2 working days to
Alaska, Hawaii or Puerto Rico for $6.
This
charge applies to all orders whether small (one unit) or very large.
In-stock items are shipped within 24 hours.
Backordered items are shipped in one to three weeks,
depending on its popularity and rarity.
Next day service is available in the continental U.S. for $8 per
order and second day service is available for $6 per order.
Please indicate in the shipping instructions of your order form
if you want next day or second day delivery service.
Orders cancelled after shipping are subject to a cancellation
charge of 10% of the purchase price. Please check your order carefully.
If you do choose to cancel your order, please try to cancel it before
the items are shipped.
Shipping charges are not refundable.
Partial shipments
Sometimes items you choose are backordered: in other words, they are still
obtainable, but they are not currently in stock at our warehouse.
This condition is not the same as items which may still
be listed in our catalog but are no longer in print, although
you have the option of cancelling your order if even 1 of the
items you want is not in stock -- whether or not they are
ultimately obtainable.
As you fill out your order form, you will be given some choices
about what to do if items on your order are unavailable or
backordered. They are:
-
- Default: in stock items are shipped immediately;
backordered items are deleted from your order.
- The entire order is cancelled if any item is not currently
in stock.
- The in-stock items are shipped immediately: backordered items
are sent later in a second shipment for an additional shipping charge.
- The entire order is shipped when all backordered items are in stock,
usually within 10 days to 2 weeks.
- We will call you for instructions based on what's in stock
and what's not.
The Melody Shop guarantees that CD's and tapes will perform satisfactorily.
If a product is defective, please return it with your invoice within 30 days,
and indicate whether you would prefer a refund or a replacement copy.
How to Contact The Melody Shop
If you have questions or problems, please contact us at
melody@rdb.com